We’re excited to announce that your new website is published!
Again, thank you for employing us for your business. Below you’ll find information that we believe you may want to know now:
If you haven’t already employed us to develop a Preliminary Marketing Strategy, we strongly advise this no later than this point in the project. Having the strategy in place ensures you have actionable steps to measurable results. This approach saves you money that will, almost certainly, be wasted without it. It also helps ensure you can measure a return on your investment into a website.
If you already have this, we’d like to schedule a call with you to discuss the strategies recommended in it. Typically this involves creating landing pages and writing custom content. After that it’s all about the advertising and marketing.
How do I edit my website?
At the bottom of your website there is a link called “Site Sign In”. Select that and enter the username and password that should have been emailed to you.
Upon signing in you will see a bright orange button in the lower right. Select this and you’ll see all of your options to begin interactive training.
We’ve designed the site to give you as much flexibility as possible with as little risk as possible. This means that the styles of the website (fonts, colors, layout) cannot be edited, but all of the photos, content and links can be edited.
Who hosts my website?
We are. If you ever need direct access to your server or website code / database then you may call or email us and we’ll provide you a complete backup on-demand.
Who is my domain registrar? Where is my domain registered?
The organization that you purchased your domain from may not be the same organization that manages it.
We manage your domain, but we purchased (register) domains through DNSimple.com. They are similar to GoDaddy but provide an experience this is friendlier and easier to manage for agencies like ours who manage multiple clients.
We require all of our customers to register their domains with us. We do this because often times clients lose or forget their login access to their domain registrars and rely on us to recover it, but we cannot because it requires a variety of security hoops and answers to security questions that tend to be very invasive to our customers’ privacy.
Also, if there is down time then we are not aware if it’s not through our system.
Do I own my domain even though it’s managed by you guys?
Absolutely. We never register clients domains in our name. You own it and are free to transfer it without ever need to interact with us if you choose. But you will need a professional to assist with you unless you’ve transferred domain names before.
How do I get FTP access?
Unless you are migrating your website to a new hosting company and opting to work with a new website development agency then you will not need this information.
If you are doing so, we promise we won’t hassle you. However, we will not provide direct FTP, SFTP or SSH access to the server because that would violate basic security protocol for any mature website hosting company. We will, however, provide you a download link with all of your website files (including it’s database) so you can deploy it elsewhere.
As long as your website is built by us and hosted on our servers we accept full responsibility for it’s security and stability. If we allow third parties, especially non-professionals, to access the website it instantly compromises our ability to honor our guarantee.
We understand that maintaining control and ownership of your website is absolutely essential, and we would never attempt to interfere with that or use slight-of-hand. If you want to leave us we’re sorry to see you go but we will pleasantly and respectfully comply.